End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over the phone, help desk, email, or live chat. We routinely fix issues that range from simple mail errors to complex boot errors.
Recommended for: Hosting service providers who want to deliver prompt technical support 24/7.
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an unscheduled downtime, and in case of failures, restore services within minutes.
Service Recommended for – Owners of server infrastructure who need expert assistance in ensuring high quality of service.
Our service includes:
24/7/365 availability- 100% white labelled
- Email & Help desk support
- US-based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Certified information security
- Certified support quality
- Server health monitoring
- 24/7 emergency support
- Periodic server hardening
- Regular performance optimization
- Security monitoring
- Performance monitoring
- Timely system updates
- Backup & DR management
- Vulnerability monitoring and patching
- High availability maintenance
How we help
We will manage your cloud infrastructure and transparently support your customers over the phone, live chat and help desk.
Here are a few common support roles we fulfil:
End-user Technical Support
We´ll respond within minutes to all support queries around the clock.
VM Provisioning
We help you meet your provisioning guarantee – whether it’s in mins or hours.
End-user IT Consultation
We´ll help cloud users meet their goals by designing the ideal server infrastructure.
VM Backup Management
We´ll monitor and fix snapshot backups so that you´ll always have a reliable backup.
Emergency VM Support
We´ll help your customers quickly recover from boot errors, service errors, and more.
HA Management
We´ll monitor the health & capacity of h/w nodes so that your HA works flawlessly.
VM Setup / Migration
We will help your customers set up new servers, and migrate in their apps.
Hypervisor Administration
We´ll help you scale up, and keep resource utilization under check.
