End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over the phone, help desk, email or live chat. We routinely fix issues that range from simple mail errors to complex boot errors.
Service recommended for - Hosting service providers who want to deliver prompt technical support 24/7.
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an unscheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring a high quality of service.
Our service includes:
24/7/365 availability- 100% white labelled
- Email & Help desk support
- US-based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Certified information security
- Certified support quality
- 24/7 emergency support
- Periodic server hardening
- Regular performance optimization
- Security monitoring
- Performance monitoring
- Server health monitoring
- Timely system updates
- Backup & DR management
- Vulnerability monitoring and patching
- High availability maintenance
How we help
We will manage your data centre infrastructure and transparently support your customers over the phone, live chat and help desk.
Here are a few common support roles
End-user Technical Support
We respond within minutes to all support queries round the clock.
Provisioning & renewals
We help you meet your provisioning guarantee – whether it’s in mins or hours.
Abuse handling
We help your customers recover from IP blacklisting, website infection, and more.
Server infrastructure upgrade
We help you scale up, and keep resource utilization under check.
Virtual server administration
We help your VM users fix server errors, setup services, configure apps, and more.
Premium administration
We help you deliver premium support business solutions design & management.
Preventive maintenance
We audit core systems and hypervisors periodically to keep them fast & secure.
Cloud infrastructure management
We´ll maintain your HA systems, manage resource allocation, and more.
