End-user Technical Support
Provide expert assistance round the clock.
Our experts are online 24/7 to help your customers resolve any service related issue over the phone, help desk, email or live chat. We routinely fix issues that range from simple mail errors to complex boot errors.
Service recommended for - Hosting service providers who want to deliver prompt technical support 24/7.
Server Infrastructure Management
Ensure server speed, security & uptime.
We monitor and maintain your services to ensure high uptime, security and speed. Our experts make sure that your server doesn’t go through an unscheduled downtime, and in case of failures, restore services within minutes.
Recommended for: Server infrastructure owners who need expert assistance in ensuring a high quality of service.
Our service includes:
24/7/365 availability- 100% white labelled
- Email & Help desk support
- US-based phone support
- Live chat support
- Response and resolution time SLAs
- Dedicated quality assurance team
- VM/Web hosting specialization
- Server health monitoring
- 24/7 emergency support
- Periodic server hardening
- Certified information security
- Certified support quality
- Timely system updates
- Backup & DR management
- High availability maintenance
- Security monitoring
- Performance monitoring
- Regular performance optimization
- Vulnerability monitoring and patching
How we help
We will manage your data centre infrastructure and transparently support your customers over the phone, live chat and help desk.
Here are a few common support roles we fulfil:
End-user Technical Support
We´ll respond within minutes to support queries round the clock.
Emergency rescue
If your app becomes inaccessible or slow, we´ll get on the case within minutes.
Performance monitoring
We´ll monitor app performance metrics and fine-tune service settings for fast access.
Backup management
We´ll monitor and fix snapshot backups so that you´ll always have a reliable backup.
DevOps
We´ll work closely with your developers to deliver smooth app release cycles.
System updates & patching
We´ll keep your servers updated, and apply hotfixes during vulnerability disclosures.
Security audit & hardening
We´ll audit your server periodically to find security issues & re-harden the server.
Infrastructure design & setup
We´ll help you scale up, migrate or even create a new infrastructure from scratch.
